INTER-OP for any industry Unified Communication platform
It is useful to divide UC into five broad communications areas:
- Voice and Telephony — This area includes fixed, mobile and soft telephony, as well as the evolution of PBXs and IP PBXs. It also includes live communications, such as video telephony.
- Conferencing — This area includes voice conferencing, videoconferencing and Web conferencing capabilities, as various forms of unified conferencing capabilities.
- Messaging — This area includes email, which has become an indispensable business tool, voice mail and various approaches to unified messaging (UM).
- Presence and IM — These will play an increasingly central role in the next generation of communications. Presence services, in particular, are expanding to enable the aggregation and publication of presence and location information between (from and to) multiple sources. This enhanced functionality is sometimes called rich presence.
- Clients — Unified clients enable access to multiple communications functions from a consistent interface. These may have different forms, including thick desktop clients, thin browser clients and clients for mobile devices, such as smartphones and tablets, as well as specialized clients embedded within business applications.
Eventually, other applications that support business processes will be communications-enabled; these might include integrating UC with hospital applications to improve doctor-nurse-patient coordination, or adding communications to purchasing/order-processing applications to improve the accuracy and speed of the process. When business applications are integrated with communications applications to improve operations.
Security can only really exist if the platforms on different technologies are inter-operational and in this UM-Labs provides a proven compliant cross platform security, this enables links between IPPBX offerings, which use the SIP protocol, but more recently inter-op between the Microsoft UC platform Skype for business/Lync and OTT service Skype consumer with IPPBX vendors at the level needed and inclusive of all functionality, but encrypted and secure from attack.